This Privacy Policy explains how xvg8 collects, uses, stores, and protects the personal data of users who access our Platform. We are committed to handling your data with transparency and in compliance with applicable privacy and data protection laws.
Our Commitments
Six core principles that govern how xvg8 handles personal data across all platform services.
All personal data held by xvg8 — including identity documents, payment details, and account credentials — is stored using industry-standard encryption. Sensitive fields are encrypted at rest and in transit using 256-bit SSL protocols.
xvg8 does not sell, rent, or trade your personal data to third parties for marketing purposes. Data shared with third parties is limited to what is strictly necessary for platform operation, payment processing, and legal compliance.
You have the right to request access to the personal data xvg8 holds about you, to request correction of inaccurate data, and to request deletion of your data where no legal retention obligation applies. Contact support to exercise these rights.
xvg8 collects only the personal data that is necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data beyond what is required for these defined purposes.
Personal data is retained only for as long as necessary for its collection purpose, or as required by applicable law. Transaction and identity records are retained in accordance with our international gaming authority licence obligations.
This Privacy Policy is written in plain language alongside legal-style provisions so that every xvg8 user — whether in Kuala Lumpur, Penang, or Johor Bahru — can understand exactly how their data is handled.
This Privacy Policy ("Policy") sets out how xvg8 ("we", "us", "our") collects, uses, stores, discloses, and protects personal data obtained from individuals ("you", "your", "User") who access or use the xvg8 platform at xvg8.net and the official xvg8 mobile application (together, the "Platform").
By registering an account with xvg8 or by using any Service offered on the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not consent to this Policy, you must not register an account or use the xvg8 Platform.
xvg8 is the data controller responsible for the personal data collected through the Platform. xvg8 operates under an international gaming authority licence framework and processes personal data in accordance with the obligations imposed by that framework, including applicable data protection and anti-money laundering requirements.
For all data-related enquiries, please contact xvg8 using the details set out in Section 14 of this Policy.
xvg8 collects personal data through the account registration process, ongoing account usage, identity verification procedures, and customer support interactions. The categories of personal data collected include:
| Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number | Registration & KYC |
| Contact Data | Email address, phone number, correspondence address | Registration & Account Settings |
| Financial Data | Bank account details, e-wallet identifiers (Touch n Go, Boost, GrabPay), transaction history | Deposits & Withdrawals |
| Technical Data | IP address, device type, browser type, operating system, session duration | Platform Usage (Automatic) |
| Usage Data | Pages visited, games played, bets placed, deposit and withdrawal history | Platform Usage (Automatic) |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer Support |
xvg8 does not knowingly collect special category personal data (such as health data, racial or ethnic origin, or political opinions) unless specifically required for responsible gaming purposes and with your explicit consent.
xvg8 uses the personal data collected for the following purposes:
xvg8 does not use personal data for automated individual decision-making that produces significant legal effects without human review.
xvg8 processes your personal data on the following legal bases:
xvg8 does not sell your personal data. We may share personal data with third parties only in the following circumstances:
All third parties who receive personal data from xvg8 are required to maintain appropriate technical and organisational security measures and to process that data only for the specified, lawful purpose.
xvg8 uses cookies and similar tracking technologies to operate the Platform, authenticate sessions, and analyse user behaviour for performance improvement purposes. The categories of cookies used include:
You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing xvg8 but may affect certain preference and personalisation features.
xvg8 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing authority obligations. Specific retention periods include:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with xvg8's internal data disposal procedures.
Subject to applicable law, you have the following rights in relation to the personal data xvg8 holds about you:
To exercise any of these rights, please contact xvg8 support via Live Chat or email at [email protected]. xvg8 will respond to all data rights requests within thirty calendar days. We may request identity verification before processing a data rights request.
xvg8 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Security measures employed by xvg8 include:
In the event of a data breach that is likely to result in risk to your rights and freedoms, xvg8 will notify affected users and relevant authorities in accordance with applicable law and within the timeframes required by our licensing authority.
The xvg8 Platform is strictly intended for adults aged 21 years and above. xvg8 does not knowingly collect personal data from persons under 21 years of age. If xvg8 discovers that an account has been registered by or on behalf of a minor, the account will be immediately closed, all balances will be forfeited, and the personal data collected in connection with that account will be deleted. If you believe that a minor has registered with xvg8, please contact our support team immediately.
xvg8 may transfer personal data to countries outside Malaysia in connection with our use of third-party service providers for cloud hosting, payment processing, and game delivery. Where such transfers occur, xvg8 ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses consistent with applicable law and our licensing authority's requirements.
xvg8 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered Users via email or via a notice displayed upon login to the Platform. The current version of this Policy is always accessible at xvg8.net/privacy-policy. Continued use of the Platform following notification of an updated Policy constitutes your acceptance of the revised terms.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data xvg8 holds about you, please contact us via the following channels:
xvg8 will acknowledge all privacy-related enquiries within five business days and aims to resolve matters fully within thirty calendar days of receipt.
We're committed to keeping your data safe while delivering the best online gambling experience in Malaysia. Log in to your xvg8 account or visit our FAQ for more information.
21+ only. Please gamble responsibly. xvg8 operates under an international gaming authority licence framework.